The short version: Not happy with a new purchase? Email us within 14 days for a full refund. You can cancel a card subscription anytime to stop future renewals, and your plan keeps working until the end of the period you've paid for.
If you are not satisfied with your first Pro or Ultimate purchase, contact us within 14 days of that purchase and we will refund it in full — no retention tricks. This applies to your initial subscription payment.
Renewal payments (after your first period) are generally non-refundable, because you can cancel at any time before a renewal to avoid the next charge. If a renewal caught you by surprise, contact us promptly — we review reasonable requests in good faith and will always honour rights granted by applicable consumer-protection law.
Crypto plans (via NOWPayments) are a one-time, yearly purchase. Because cryptocurrency payments cannot be reversed the way card payments can, crypto purchases are non-refundable once your license key has been issued, except where refund rights are required by law. If you have a problem activating your key, contact us and we will make it right.
Email us through Support with the email address used at checkout (and your order ID if you have it). Approved card refunds are returned to your original payment method via Stripe, usually within 5–10 business days depending on your bank.
If you have any issue with a charge, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your license being suspended.
Questions about refunds or cancellation? Reach us via Support. See also our Terms & Conditions.